MMSU to become a ‘university of the future’

As the leading university in the Ilocos Region, the Mariano Marcos State University (MMSU) has started taking bold steps to become a “University of the Future.”

In her State of the University Address during MMSU’s Convocation Program on January 20, President Shirley C. Agrupis bared the university’s goal of being crisis-proof by fully embracing the Fourth Industrial Revolution (FIRe) or Industry 4.0.

“FIRe shall be the new norm in all university operations in order to stay relevant and responsive amid various crises,” Agrupis said.

Agrupis added that the MMSU 4.0 Framework and Road Map has already gained the approval of the MMSU Board of Regents – ready to create policies, programs and funds for said purpose. It is a system of education designed for an automated data exchange system in manufacturing technologies that include cyber-physical systems, cloud computing, and cognitive computing.

The framework presents Agrupis’ main objective to upgrade its education strategies, systems and infrastructure to align with industry. Specifically, it aims to equip its faculty and students with IR 4.0 skills; to increase interdisciplinary research, innovation, intellectual property, publications and technology adoption; and, to improve efficiency and productivity through the optimized utilization of resources.

Moreover, MMSU shall adopt new education tools and technologies, enhance digital governance, develop digital technology and promote industry-university collaboration.

Achieved much to achieve more

Besides presenting MMSU’s direction to achieve more, President Agrupis also reported the university’s accomplishments in the past year in her State of the University Address (SOUA), with respect to her 7-point agenda dubbed ACHIEVE.

The acronym stands for: Academic Excellence;Creative, Relevant and Innovative Research Programs; High Impact and Transformative Extension and Outreach Programs; Improved Revenue Generation and Resource Management; Expanded External Linkages and Partnerships; Vibrant and Engaging, Culturally-Focused University Campus; and, Effective and Efficient Management

In her SOUA, Dr. Agrupis presented how MMSU persistently committed itself to excellence and service to people despite the enormous toll of the COVID-19 pandemic.

She presented how the university accomplished more in the areas of instruction, research, extension, production, linkages and partnerships, vibrant campus environment, and management.

In 2021, MMSU produced the biggest number of programs that produced top passers and posted high passing rates in licensure examinations; opened its Center for Flexible Learning and upgraded its Virtual Learning Environment; and attained Level IV accreditation in its 11 programs. Also, the faculty continued to toughen with the 42% increase in the number of doctorate degree holders.

Also, with the efforts of its administrators and employees, MMSU now houses two Niche Center in the Regions (NICERs) for research and development; became a part of three international consortia; completed major infrastructure projects; completed and submitted its Land Use Development and Infrastructure Plan; reached a 99% vaccination rate among its employees and its students; and, qualified for the bronze award for the Program to Institutionalize Meritocracy and Excellence in Human Resource Management (PRIME-HRM) of the Civil Service Commission.

Full speech can be accessed at https://mmsu.edu.ph/publication/2022_SOUA.pdf/view.

“Here in MMSU, we seized every opportunity, explored more possibilities, and committed ourselves to making positive change in the lives of our people, always staying true to the vision of our founder, and constantly committing ourselves to excellence,” she expressed in her fifth SOUA.

Environment Secretary lauds MMSU

“Your accomplishments despite the pandemic are truly amazing and could have only been made possible by clear vision coupled with strong resolve to achieve,” remarked Environment and Natural Resources Secretary Roy A. Cimatu, who served as the guest speaker in the program.

Cimatu also looks forward to seeing MMSU “develop more systems and national inputs for policy-making in support of the people-centered strategies for environmental protection and sustainable development.”

The DENR secretary expressed his interest to collaborate with MMSU through the enhanced National Greening Program focusing on nipa propagation for ethanol production. In 2018, the agency forged a memorandum of agreement with MMSU and other seven state universities for the establishment of a 170-hectare nipa plantation in support of the program.

The convocation, which was held at the newly refurbished Teatro Ilocandia and through online platforms, is the central event of the University’s 44th Foundation Anniversary Celebration.

UiTM’s lecturers win CIMA Global University and Academic Excellence Awards 2021

The Chartered Institute of Management Accountants (CIMA) has rolled out the CIMA Global University and Academic Excellence Awards to acknowledge the various roles that academicians have played in the success of CIMA students and graduates.

Through the CIMA Academic Partner Excellence Awards, CIMA wants to give the award recipients visibility and standing among employers and students by highlighting the institution as a premier CIMA partner. The award will also raise the institutional profile within the global accounting profession and give the institution an unparalleled competitive advantage.

CIMA has received 400 nominations and two of the Faculty of Accountancy, UiTM lecturers have been shortlisted as top five finalists, and they received two awards respectively.

Assoc Prof Dr. Tuan Zainun Tuan Mat has received the Global Gold award for CIMA Teaching Excellence Award (influential lecturer) category, and Global silvers awards for CIMA Campus Culture Excellence awards category. This award recognizes a CIMA subject lecturer who has demonstrated excellent engagement with CIMA students and effectively helped them to enhance their understanding of the subject taught.

Professor Dr. Datin Suzana Sulaiman received the Regional champion (Asia Pacific) for CIMA Teaching Excellence Award (CIMA Coursework Teaching) category. She also received CIMA Research Excellence Awards for Outstanding Contribution in Malaysia category.

CIMA Research Excellence Award recognizes researchers and research teams that have conducted landmark research efforts on a subject or topic related to the CIMA syllabus, such as accounting, digital finance, strategy, and more.

HKAPA deputy director Chapman Ngan guides campus to formulate anti-COVID measures

The world has experienced unprecedented challenges due to COVID-19 over the course of the last two years.

Here at the Hong Kong Academy for Performing Arts, staff and students have joined together to work out an effective strategy to handle the pandemic.

Mr Chapman Ngan, who joined the Academy as Assistant Deputy Director (Campus Development and Operations) at the peak of COVID, tapped into his decades of experience in administration and issue management to help the Academy formulate anti-COVID measures that ensured the normal operation for the campus.

In September last year, Chapman was appointed the Academy’s Deputy Director (Administration), overseeing areas such as campus planning, management of teaching and learning facilities, human resources development, financial management, fundraising, external affairs, and institutional advancement, and guiding the Academy’s operational development. Chapman hopes to fortify the Academy’s administrative efficacy by building upon its solid foundations.

“I hope to see a strong commitment from both academic and administrative branches to enhance learning opportunities and the learning environment, and to promote performing arts development in Hong Kong,” Chapman says.

Before joining the Academy, Chapman served in the civil service for more than 30 years, working in different government departments. Over the years, he participated in volunteer work through which he got to know many medical professionals. He originally intended to retire but found himself in a brand-new environment instead.

When the pandemic struck, the Hong Kong Department of Health needed an experienced commander, and he was appointed to direct and oversee the Temporary Specimen Collection Centre at the AsiaWorld-Expo. “My experiences of this half a year have been most memorable,” Chapman explains. “The epidemic had been evolving, and I had to face sudden issues on a daily basis. It allowed me to acquire a lot of necessary medical and epidemiological knowledge.” Skills and knowledge gained from this unique experience have come in handy when Chapman handles the challenges posed by the pandemic at the Academy.

“Unlike other universities, the Academy not only grapples with classroom teaching and learning, but also needs to consider rehearsals and performances,” he points out. “Realising that performing arts students cannot rely solely on online learning, we decided on a systematic resumption of face-to-face teaching after assessing all the risks involved. The measures were proven to be effective.”

Many Different Roles

Despite being a level-headed strategist, Chapman admits that the Academy’s maze-like campus has often stumped him when asked about interesting experience at the Academy.

“Colleagues had twice given me a tour of the campus,” he says. “I thought I knew my way. But when I went backstage and explored the back staircases, I lost my way for a long time and eventually had to call for help.” He admits he is still unfamiliar with certain corners of the campus. When having to show VIPs around, he familiarises himself with the route first, leaving markings for himself along the way or he would find a colleague to assist him.

During my growing-up years, we all watched Hong Kong movies and listened to Cantopop,” he recalls. “I saw them purely as entertainment and didn’t really understand the artistry involved. I am heartened to see the performing arts have risen in popularity. When I first joined the Academy, everything held a certain mystique for me. I became acquainted with many student works. Not only did I watch the performances, I saw the effort behind the scenes. This opened up new vistas for me.”

Since the past year, various productions have slowly resumed at the Academy. These included many feature performances, dance performances, dramas, film productions, graduation exhibitions and various kinds of concert.

Chapman says he has enjoyed the student productions in a different manner from the performances he calls in his youth. “The works brought me a whole new viewing experience,” he says. “Even if I could not understand all of their meaning behind right away, as someone outside the profession, I hope to bring new interpretations and viewpoints. Just like painting, it has different interpretations in the eyes of different audiences.”

Three Chief Goals

To oversee the construction of the Academy’s first student hostel as well as its new teaching facilities has been one of the most important tasks for Chapman as Deputy Director (Administration). Currently busy with early-phase work, including preparing the launch of various research studies, he hopes that these tasks can be completed soon, allowing the project to enter the next phase of development.

Chapman’s other main goal is further strengthening the Academy’s administrative practices. This entails raising operational efficiency, refining human resources management, and bolstering resources allocation effectiveness.

“To do a job well, we need the right tools,” he notes. “The Academy’s operations depend on the collaboration of different teams. Colleagues need to acquire the know-how and skills specific to projects, so we attach great importance to staff training. We organise talks and training, such as a talk on supervisory responsibilities, to let different team leaders understand their responsibilities, and implement measures adequately.”

Chapman’s third goal is fundraising. He observes that, due to the widespread implications of COVID and Hong Kong’s overall economic slowdown, the Academy needs to exercise caution and thrift when raising funds and deploying donations.

“The pandemic persists,” he says. “Fundraising activities ground to a halt in the past two years. The Academy needs to find new income sources and transform its short-to-mid-term fundraising strategy. We plan on seeking support from other organisations and charitable foundations. Meantime, we must also diversify the use of the funds raised. Greater flexibility may be introduced into this practice to create a better learning environment for students, such as setting aside money for internal development, including the purchase of equipment and the improvement of campus facilities.”

Soft Power for Academy Graduates

When it comes to his plans for the Academy, Chapman looks solemn. As a father of two, his concern extends beyond administrative tasks.

“Any parent understands that growth means much more than academic achievement, and the importance of intellectual and emotional development,” Chapman says.

The Academy recently held a few mindfulness workshops to care for the physical and mental well-being of students. “The Academy students I’ve met are all very talented. Whether they eventually choose to stay in the performing arts or to embark on another career, the Academy hopes to give them the required support to raise their competitiveness. Whether in terms of studies, intellectual capability, or communication skills, we hope their development is comprehensive. We boost their competitiveness, so they can face the challenges of life.”

Four years of university life pass in the blink of the eye. Chapman urges students to value their opportunities and to enjoy their time at the Academy. “I hope our campus imparts a sense of familiarity to new students, which would gradually transform into a sense of belonging,” he says.

“We should treasure it, whether hardware facilities or a single opportunity to shine on stage. As long as our hearts are in this together, the teachers, staff and students can all scale new heights with the Academy.”

Algae cures beer’s carbon hangover

Scientists from the University of Technology Sydney and Australian craft brewery Young Henrys are using algae to reduce the carbon footprint of beer.

Alongside the stainless steel tanks at Young Henrys in the inner-west Sydney suburb of Newtown is another kind of brew – a green-glowing, 400-litre algal bio-reactor. Inside, 20 trillion cells of microalgae are at work absorbing carbon dioxide and producing the same amount of oxygen as a hectare of bushland.

It’s a neat match: while the yeast in the brewing process takes in oxygen and sugar and produces carbon dioxide, the microalgae in the reactor takes in carbon dioxide and produces oxygen and a sugar substrate.

“It’s like we’re installing a mini-forest on the brewery floor,” says Dr Leen Labeeuw, a biotechnologist with the University of Technology Sydney (UTS).

Young Henrys co-founders Oscar McMahon and Richard Adamson say they hope the research project will lead to brewing becoming a carbon-neutral industry, with the technology also adapted to other businesses here and around the world.

“We were inspired by the work UTS was doing and wanted to get involved,” Adamson says. “We thought it would be worth exploring how microalgae could work in a brewing operation to lower our carbon footprint.”

“We’d like to get to the point where we have a carbon catchment system internally and it would basically be a closed loop within the brewery,” McMahon adds. “We’ve still got a fair way to go but once we’ve got it bolted down we definitely would like other breweries to run with it.”

UTS Climate Change Cluster Executive Director Professor Peter Ralph says the work with Young Henrys shows we can address the climate emergency using technology that’s readily available. “Algae offers many solutions,” he says.

UTS is working on a range of uses for algae as a new, sustainable raw material for what are now petroleum-based products. This would have tremendous benefits for people, planet and potentially profit.

Among many other things, algae can produce oil for energy and other products like oil/protein/starch-based bioplastics, along with sugars and other biochemicals for skincare. The protein can also be used for meat alternatives and the oil for an algal-based Omega-3. Microalgae are also an excellent platform for high-value medical compounds and pharmaceuticals.

The challenge – and the opportunity – is achieving the sort of scale and efficiencies needed for viable products and industries. So, alongside the research, UTS is working with entrepreneurs and existing businesses to help them launch or work with algae biotechnologies.

Professor Ralph says there are “massive” market opportunities. “I really believe the potential for algae’s use in a sustainable future is limitless,” he says.

“Algae can play a pivotal role in Australia’s clean energy future as we move away from petroleum-based products. The high-value opportunities in medicine, food and nutraceuticals are exciting and tantalisingly close.”

MSU students receive awards for best posters, projects

Management and Science University (MSU) School of Education and Social Sciences (SESS) held an award-giving ceremony at the conclusion of the SESS Colloquium held in MSU main campus in Shah Alam recently.

Best Poster and Best Project awards were presented to five recipients each, from the 18 shortlisted and the 168 who participated.

Heading the lists for both the Best Poster and the Best Project awards with her presentation on “The perception of MSU SESS BTESL students towards plagiarism in academic projects” is Nur Adriana Mokhtar from the Bachelor in Education – TESL (Hons) programme.

In second place for Best Poster is Nurbasyira Nordin, also from the Bachelor in Education – TESL (Hons) programme, with her presentation of “Management and Science University students’ experience of online learning in ESL classroom during the COVID-19 pandemic”.

Taking the second spot for Best Project is Rangethasri Seralle Joyce Rajah from the Bachelor in Psychology (Honours) programme, with “The relationship between body mass index, bully victimization, and prevalence of depression among SESS students at MSU Shah Alam”.

The rest in the recipients lists follow, respectively as the third-, the fourth-, and the fifth-place winners.

Best Poster Award

Ikmal Aiman Omar of Bachelor of Public Relations Management (Hons), with “The study of omnichannel marketing within the online gaming industry and its impact towards consumer behavior”;

Nur Azreen Omar of Bachelor in Early Childhood Education (Hons), with “Teachers’ language practices and academic outcomes of preschool children”;

Nur Hidayah Fazri Suhailan of Bachelor in Psychology (Honours), with “Differentiation in attitudes and experiences of sexual harassment between adult men and adult women”.

Best Project Award

Afrina Marsya Mohd Fadzli of Bachelor in Psychology (Honours), with “The correlation between Social Media utilization, peer pressure, and family environment on social anxiety among undergraduates at Management and Science University (MSU)”;

Umassree Murugesan of Bachelor in Psychology (Honours), with “The relationship between Social Media addiction and life satisfaction among young adults at Management and Science University (MSU)”;

Lunesh Nalla Sivam of Bachelor in Education – TESL (Hons), with “MSU undergraduate students’ perception on the importance of using and learning English as a communicative language on a daily basis”.

In the shortlist were ten from the Bachelor in Education – TESL (Hons) programme, which counted 107 participations; three from the Bachelor in Early Childhood Education (Hons) programme, which fielded 30; two from the Bachelor of Public Relations Management (Hons) programme, out of 13; two from the Bachelor in Psychology (Honours) programme, out of 14; and one out of four from the Bachelor of Counselling and Guidance (Hons)

GSOM SPbU graduate among world’s top 50 best marketers by The Drum

Mariia Merzliakova, who received a bachelor’s degree from St Petersburg University’s Graduate School of Management (GSOM) in 2017, is now the brand manager of SexyHair at Henkel.

She has been tapped as one of the top 50 emerging marketers in the world by The Drum, a global media platform and the largest marketing website in Europe.

“For me,” Ms Merzliakova commented, “inclusion in this ranking was an important event, since it served as something of a long hoped-for validation of all the efforts that I had put into my career and my move to the USA.”

“After I had just arrived here, it was hard for me to appraise myself and to understand how good a professional I was in the local market, and this certainly gave me a boost of confidence. Besides, companies really like to talk about the success of their employees. So the news spread rather quickly, and I received congratulations from Henkel’s president in North America. It’s still hard for me to say what good will come of this in the long run, but I’ve sure got a lot more attention.’

The St Petersburg University alumna noted that it was GSOM that had taught her to set the bar high, and that always helps if you want to achieve good results.

An interview has been published on the business school’s website, in which Mariia Merzliakova talks about her move to the United States, her decision to carve out a career in beauty care and much more.

TAU and higher education institutions pay homage to Southeast Asian heritage

In celebration of 54 years of existence of the Association of Southeast Asian Nations (ASEAN), Tarlac Agricultural University (TAU) and 19 Higher Education Institutions (HEIs) in the ASEAN bloc, hosted the Internationalization and ASEAN Festival which featured competitions and webinars focusing on the region’s culture, arts, and contemporary issues.

Conducted from 25 August until 26 November, the activity was an attempt to address the demands and cope with the implications of internationalization and ASEAN integration. It was also a part of the EduTourism Program, a Commission on Higher Education (CHED)-funded project proposed by Dr Christine N. Ferrer, Director of TAU – External Linkages and International Affairs.

“TAU, together with its partners, is expected to play a role of promoting awareness, sense of community, and deeper understanding and appreciation of the ASEAN diversity,” Dr Ferrer explained.

The three-month event incorporated the following competitions: ASEAN Cuisine; ASEAN Creative National Costume; ASEAN Digital Photography; ASEAN Storytelling; ASEAN Dances; ASEAN Essay Writing; and ASEAN Video Production. TAU delegates seized second place in ASEAN Creative National Costume and third place in ASEAN Video Production. All winners will receive cash prizes and certificates.

Though comprising mainly of contests, Dr. Max P. Guillermo, TAU President, stressed that the affair is not an avenue to vie for supremacy but to forge stronger bonds and to support global cooperation and solidarity. “TAU and its partners must expand reach and visibility in the global arena. We must all embrace the challenges and opportunities of internationalization,” he added.

TAU collaborated with 11 HEIs from the Philippines which include Camarines Sur Polytechnic College (CSPC), Don Honorio Ventura State University (DHVSU), Romblon State University, (RSU) Iloilo Science and Technology University (ISTU), Aklan State University (ASU), Northern Negros State College of Science and Technology (NONESCOST), Southern Leyte State University (SLSU), Agusan Del Sur State College of Agriculture and Technology (ASSCAT), Bukidnon State University (BukSU), Surigao Del Sur State University (SDSSU), and Western Mindanao State University (WMSU).

Also, eight HEIs represented their respective countries in Internationalization and ASEAN Festival: Royal University of Law and Economics of Cambodia; Universitas Pendidikan Ganesha (Undiksha) of Indonesia; Dongkhamxang Agriculture Technical College of Laos; Universiti Kebangsaan Malaysia (UKM); Kyaing Tong University (KTU) of Myanmar; Temasek Polytechnic of Singapore; Chiang Rai Rajabhat University (CRRU) of Thailand; and Duy Tan University (DTU) of Vietnam.

Moreover, KTU’s president, Dr. San San Mar, commended the coordinators of the program. “Although it was held virtually, we can see the effort in every part of the event,” she underscored. Dr. San San also expressed her gratitude as their participation in the ASEAN Festival paved the way for the signing of the Memorandum of Understanding between KTU and TAU. Though relatively new in internationalization undertakings, KTU students were able to haul two first places in ASEAN Cuisine and ASEAN Digital Photography.

Aside from the inter-institutional contests, several HEIs also hosted online conferences. SLSU commenced the webinar series with a forum on “Opportunities and Challenges in a Growing ASEAN Region” on 14 October. ASSCAT spearheaded a session on “Wetlands Conservation and Protection in Agusan Marsh Wildlife Sanctuary” on 20 October while Indonesia’s Undiksha led an info session on preparing ASEAN university graduates for an international career on 25 October.

TPU professor participant of Science in Faces photo project

Pavel Strizhak, a professor of the TPU Butakov Research Center has become one of the 20 Russian scientists and science communicators whose photos entered the Science in Faces photo project.

The photo project exhibiting portraits of project participants was opened in Moscow GUM on February 7. It coincides with Russian Science Day and will last until February 20.

The photo exhibition is arranged by the Coordinating Council for Youth Affairs in Science and Education with the support of the Znanie Society. It is available for everyone who would like to admire scientists’ portraits.

The project participants are winners of the Presidential Prize in Science and Research for Young Scientists, winners of the Presidential Program of the Russian Science Foundation and participants of the President’s meeting with scientists on the boardwalk of the 2021 Congress of Young Scientists. It is the first time that such an exhibition has been held.

The photo exhibition aims to emphasise the special significance of scientists and researchers in shaping the future of Russia.

“To be a scientist is not a profession. It is all together: work, a mindset, a lifestyle and even a mission. It is impossible to be a scientist at half your ability or only during your working hours. As long as I remember myself, I have always have been engaged in science and I am keen to tell about my lifework,” said Professor Strizhak.

“I want as many as possible people will know how many opportunities science opens up and how much interesting the search process of new knowledge can be. Therefore, I always take part in educational or popular scientific initiatives when there is a chance. I am sure that Russian scientists must be eminent nationwide and abroad. The very heart of our capital is a definitely appropriate venue to exhibit our science and scientists,” he added.

A photographer Dmitry Ishkakov is the author of the portraits. He is famous for photo portraits of public figures. Exhibition organizers note, “at the exhibition, he presents his vision of stars of Russian science”.

Thai skincare make-over: Thammasat engineers adapt in response to sunscreen ban in national parks

The Faculty of Engineering, Thammasat University, is moving forward with sunscreen product labels to enforce the law in a tangible way by increasing consumer choices and adding solutions for problems with the marine environment.

Sunscreen became a social defendant when clear academic evidence emerged that some of the chemicals in sunscreen create coral bleaching. Thailand recently enacted a new law banning the import and use of sunscreen containing chemicals that harm coral in national parks that is called a “full-system make-over for the skincare industry” from the production process to the hands of consumers.

Associate Professor Dr Phanida Saikhwan, Department of Chemical Engineering, Faculty of Engineering, Thammasat University (TSE) reflected the interesting viewpoint of “chemical engineers” toward the enforcement of this law, because many components require in-depth understanding before taking action.

Dr Phanida said that most research in Thailand rather clearly draws the same conclusions that Oxybenzone (Benzophenone-3, BP-3) and Octinoxate (Ethylhexyl Methoxycinnamate) have impact on the genetic codes of living things, or the DNA of coral in which they suppress the generation of new cells with impact on growth and cause coral bleaching.

And concerning research on 4-Methylbenzylid Camphor (4MBC) and Butylparaben, although the reasons are not clearly stated, the gist of the latest announcement by the Department of National Parks, Wildlife and Plant Conservation is considered to cover all types of chemicals causing coral bleaching.

Dr Phanida added that, based on retrospective investigation about the law prohibiting the use of sunscreen over the past several years, Thailand is considered to be the first country in the world to enact such a law, after the US State of Hawaii and the Republic of Palau, which is an archipelago.

Thammasat’s Faculty of Engineering views this legal mobilization as a significant phenomenon for humanity and a positive change, because it marks the start of awareness about the value of marine resources, beginning with the search for products. Chemical engineers are considered personnel with key roles in this make-over of the skincare industry with acceptance of the law and assistance starting with more environmentally-friendly production processes.

“Because chemicals are not limited to the laboratory, but appear in the daily lives of everyone, we at the Faculty of Engineering, Thammasat University, are determined to take the opportunity of the annual celebrations for the 32nd anniversary of the founding of the Faculty of Engineering, Thammasat University, on 19 August to pass the future on to a new generation of people interested in chemical engineering, so they are ready to confront the new challenges surrounding them and ready to accept constant changes in the same way as changes in the laws affecting the skincare industry. Chemical engineers have to be ready to face this change, too,” stated Dr Phanida in closing.

 

UiTMLaw expert joins ASEAN project studying needs in Malaysia’s consumer redress system

Dr Ibtisam @ Ilyana Ilias from the Faculty of Law, Universiti Teknologi MARA (UiTMLaw), who specialises in consumer protection law, was selected by the Deutsche Gesellschaft für Internationale Zusammenarbeit GmbH (GIZ) to participate in a regional project, Consumer Protection in ASEAN (PROTECT).

This project strives to strengthen the national consumer protection systems of the ASEAN member states through regional and country-level assistance. Under this project, she was assigned to conduct a desk study on the needs and gaps in the consumer redress system in Malaysia and formulate policy recommendations with reference to selected international best practices.

Her involvement in the project commenced from 15 July 2021 until 15 September 2021.

The study examined seven consumer redress mechanisms established in Malaysia, namely the Small Claims Court, the Tribunal for Consumer Claims, the Tribunal for Homebuyer Claims, the Securities Investment Dispute Resolution Centre, the Ombudsman for Financial Services and the Malaysian Aviation Commission.

The establishment of these alternative dispute resolution (ADR) institutions reflects the government’s commitment to reinforce consumer protection, mainly by providing simple, cheap and flexible redress mechanisms to deal with disputes involving consumers. The study also appraised the role of the different actors, including regulators, ADR bodies, industry players and consumer associations towards elevating the efficiency of these dispute settlement mechanisms.

The study highlighted that Malaysia has developed a laudable consumer redress regime that enables consumers to uphold their legal rights when faced with negative experiences in their dealings with goods and services providers. Several recommendations were formulated to ensure more effective performance and delivery of these dispute settlement mechanisms. The proposals include strengthening collaboration among ADR bodies locally, regionally and internationally to refine their services and adopt best practices.

Furthermore, the study held the view that there is a need to plan continuous quality improvements in terms of organisational capability or capacity building and technology infrastructure. Additionally, leveraging various social media, websites and mass media to increase consumer awareness is also a vital step to raise consumer awareness of the existence and functions of different consumer redress mechanisms. Lastly, Dr Ibtisam @ Ilyana’s involvement in the project presented an avenue for regional exposure and networking.