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    Chung-Ang University Launches a Conversational AI Chatbot

    Chung-Ang University (CAU) has launched a conversational AI chatbot as part of its learning innovation support program.

    The AI Support Team of the Da Vinci Institute of Learning Innovation (Director: Paik Joonki) took the lead in building a chatbot that provides tailored information to students for their “Cognitive Campus Life.” In particular, this new chatbot differentiates itself from those of other universities by providing features such as greeting messages, quick menu and autocomplete search. It also provides necessary information about campus life, from academics and classes to grades, scholarships, enrollment and campus amenities, which is the most outstanding attribute of its system.

    Along with the launch of the chatbot system, the Da Vinci Institute of Learning Innovation is planning to organize a chatbot naming contest and an event where students can suggest ideas to improve the system, which is intended to encourage student participation to promote their interest in the chatbot. Based on the event results, the institute will continuously optimize system performance.

    “The introduction of the chatbot system has allowed our students to have easier access to the information they need,” said Director of the Learning Innovation Committee Song Hae-deok. ”It did a great job in providing the online class guide and COVID-19 response guidelines to students. As the second year of the AI-based chatbot implementation project has started, the Da Vinci Institute of Learning Innovation will constantly improve the quality of the system by adding more languages and providing information to more users with an aim to contribute to university’s growth and bringing a full-fledged AI-based education system.”

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